Frequently Asked Questions

If you have any questions regarding the website or our products or simply need help using the website, please contact tom@numerouno.com.au

Postage Costs

How much will postage cost me?
To get a postage cost once you have added products to your cart, you will need to go into the checkout process where you will be given postage/pickup options and prices. The checkout process can be accessed via the "checkout" link in "my cart" located at the bottom of screen with a shopping cart icon. Our postage costs are automatically calculated depending on your relative distance from us and the weight of your ordered products.

Can I pick up my order?
Yes, pickup is from 56 Victoria Street, Beaconsfield, Sydney view map
If you wish to pickup your order, just select "pickup" as your preferred postage method

I have purchased an item and postage is not available, what do i do?
You have probably ordered an espresso machine or grinder, which we will not post through Australia Post. We would prefer to use a courier or have you pick it up. You may continue your order process and checkout by selecting either the courier price, or pickup. Call us on (02) 8399 0111 or email sales@numerouno.com.au to arrange a courier or an alternate method.